Terms & Conditions

Welcome to our online store. Richmond Florist and its associates provide our services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
Our Terms & Conditions
•    1. All prices shown are in Australian dollars and are subject to final approval by Richmond Florist once order has been received.
•    2. Prices do not include the delivery fee.
•    3. The delivery fee is based and calculated on the location of the delivery address.
•    4. All prices include GST.
•    5. Each product pictured is representative of the standard price. The premium price indicates an increase in size and/or flower quantity and container value.
•    6. All designs illustrated are a guide to the type and style of flowers and gifts that will be delivered. Flowers, containers, gifts and accessories may vary according to season and availability, or when they do not meet with our quality standards. In some cases, products of the equivalent value and quality may be substituted in order to fulfil the requirements of the order selected.

Whilst we take every care to make sure our online prices are accurate there is always the chance that mistakes can be made, thus no order will be confirmed or processed until a final check by our staff and correct pricing confirmed, if needed we will contact you to confirm if you wish your order to go ahead.

DELIVERY

Here at Richmond Florist, we aim to provide you with the best customer service experience and in doing so we use only the most reputable couriers to deliver our floral arrangements.
In order to make the delivery process run smoothly please ensure that the recipient or someone else will be at the delivery address at the time of delivery to receive the order.

Please be sure to check the delivery address details thoroughly and provide any special delivery instructions before submitting your order. Richmond Florist is not responsible if an incorrect delivery address is supplied and an additional delivery charge may apply in order to re-direct the delivery.

We suggest that the best delivery address is a business address or somewhere were you know there will be someone to receive the delivery. It is not our policy to have the couriers leave arrangements at the doorstep unless it is at the customers request and their own risk. We do not assume any responsibility for orders which are instructed to be left and consequently damaged or stolen.

In the event where the couriers have attempted delivery at the given address and no one is there to receive it, a redelivery fee will apply for the second and any other subsequent attempts at delivery. The redelivery fee will be charged at the full amount as per the original delivery fee unless the order is redirected to another address in which case the redelivery fee may vary. We will notify the customer of any failed delivery attempts and the customer will also be advised of any additional charges that will be made to their credit card for redelivery fees prior to the charges being debited.

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
ELECTRONIC COMMUNICATIONS
When you visit Richmond Florist or send e-mail to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Richmond Florist or its content suppliers and protected by Australian and international copyright laws. The compilation of all content on this site is the exclusive property of Richmond Florist, with copyright authorship for this collection by Richmond Florist, and protected by Australian and international copyright laws.

LICENCE AND SITE ACCESS

Richmond Florist grants you a limited licence to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Richmond Florist. This licence does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Richmond Florist. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Richmond Florist and our associates without express written consent. You may not use any meta tags or any other “: hidden text”: utilising Richmond Florist’s name or trademarks without the express written consent of Richmond Florist. Any unauthorised use terminates the permission or licence granted by Richmond Florist. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of Richmond Florist so long as the link does not portray Richmond Florist, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any RIchmond Florist logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. Richmond Florist and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

PRODUCT DESCRIPTIONS

Richmond Florist and its associates attempt to be as accurate as possible. However, Richmond Florist does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Richmond Florist itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY Melbourne Florist ON AN “: AS IS”: AND “: AS AVAILABLE”: BASIS. Richmond Florist MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Richmond Florist DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Richmond Florist DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Richmond Florist ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Richmond Florist WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting Richmond Florist, you agree that the State & Australian laws, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Richmond Florist or its associates.

QUESTIONS:

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link in the top menu. Or you can email us using our <=”” a=””> contact form