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Delivery Policy

Our Guarantee

•    Every product despatched and delivered by Richmond Florist is created by a professional florist and Richmond Florist guarantees the quality and freshness of every order received.
•    Every order received by Richmond Florist will be made on the date requested and every effort will be made to meet any requests in regards to preferred times of delivery, however, only funeral flower deliveries can time specific.
•   Richmond Florist guarantees same day delivery for all orders to Melbourne metropolitan areas placed by 2pm Monday to Friday and by 10am Saturday and are guaranteed to arrive by 5pm to a business address and 7pm to a residential address. Orders received outside of these “cut-off” times will be delivered the following business day.
•    Special delivery conditions that apply to hospitals, hotels, ships, airports, funeral parlours, crematoria and cemeteries are listed in detail below.
•    Complaints must be made to Richmond Florist within 48 hours of delivery.

Our Delivery Policy

Richmond Florist will deliver flowers and gifts to almost all Melbourne suburbs and Melbourne CBD. Delivery is normally available within 24 hours, but occasionally may take longer depending on local conditions.
•    Delivery within Melbourne is not available on Public Holidays, Saturday afternoons or Sundays.
•    Same day delivery within Melbourne is available from Monday to Friday if the order is placed before 2pm AEST.
•    Same day delivery within Melbourne is available on Saturdays if the order is placed before 10am AEST.
•    Additional delivery surcharges may apply for special event delivery days such as Valentine’s Day and Mother’s Day and the Christmas holiday period.
•    Richmond Florist do not offer or guarantee specific delivery times except if the flowers are for a funeral service.
•    If your delivery is urgent please call Richmond Florist on 03 9421 5558 for advice on delivery times.
For more specific conditions and details on your flower delivery, please refer to the information below:

Important Delivery Information

Here at Richmond Florist, we aim to provide you with the best customer service experience and in doing so we use only the most reputable couriers to deliver our floral arrangements.
In order for Richmond Florist to deliver your order on the delivery date that you have requested during the checkout process it is the customer’s responsibility to ensure that the recipient’s address and phone number is correct and that there is someone at this address to receive the flowers or that it is safe to leave the flowers at this address if there is no one there to receive them before submitting the order.

Please be sure to check the delivery address details thoroughly and provide any special delivery instructions before submitting your order. Richmond Florist is not responsible if an incorrect name, delivery address and/or phone number is supplied or if there is no one at the address to receive the flowers or if it is not safe to leave the flowers at the front door. If the order is un-deliverable and therefore returned to Richmond Florist, an additional re-delivery charge of the same value as the original delivery fee will apply.

We suggest that the best delivery address is a business address or somewhere were you know there will be someone to receive the delivery.  It is not our policy to have the couriers leave arrangements at the doorstep unless it is at the customers request and from this point forward do not assume any liability for orders which are instructed to be left and consequently damaged (melted chocolates, wilted flowers etc) or stolen. If a concierge, security person or receptionist is obligated to receive the order on the recipient’s behalf, Richmond Florist does not accept responsibility from this point forward.

In the event where the couriers have attempted delivery at the given address and no one is there to receive it, a redelivery fee will apply for the second and any other subsequent attempts at delivery. The redelivery fee will be charged at the full amount as per the original delivery fee unless the order is redirected to another address in which case the redelivery fee may vary. We will notify the customer of any failed delivery attempts and the customer will also be advised of any additional charges that will be made to their credit card for redelivery fees prior to the charges being debited. We will also offer the customer the option of picking up their order from our Bridge Road, Richmond store instead.

Once the flower order is delivered (or picked-up in store) in accordance with the customer’s instructions it then becomes the responsibility of the customer.
For more specific details and conditions of your flower delivery please refer to the following information:

Delivery for Valentine’s Day 2017

• All orders received for delivery to Melbourne metropolitan business address are guaranteed to arrive by 5pm on Tuesday 14th of February 2017.
• All orders received for delivery to Melbourne metropolitan residential address are guaranteed to arrive by 7pm on Tuesday 14th of February 2017.
• Due to the high volume of orders placed for delivery during the Valentine’s Day period we are unable to accommodate time specific deliveries or requests for preferred times.
• At the time of ordering it is the customer’s responsibility to ensure that the recipient’s name, address, phone number and card message is complete and correct and that there is someone at this address to receive the flowers or that it is safe to leave the flowers at this address if there is no one there to receive them.
• Orders for delivery to cemeteries, secured buildings, security gates, etc. where the courier cannot gain entry cannot be guaranteed.

• If we receive an order that does not have a card message supplied, we will assume that the customer does not want a card message and therefore we will proceed to deliver the order without a gift card message.

• Richmond Florist is unable to alter or change any orders placed for delivery on Valentine’s Day Tuesday the 14th of February 2017 after 12 noon AEST on Monday the 13th of February 2017.

• The cancellation of any orders placed for delivery on the 13/2/2017 and the 14/02/2017 after 12 noon AEST on Saturday the 11th of February 2017 will incur an administration cancellation fee of 50% of the total cost of the order.

• Richmond Florist cannot guarantee delivery on Valentine’s Day 14/02/2017 of any orders placed after 3pm (AEST) on Monday the 13th of February 2017. Orders placed after 3pm on Monday the 13th of February 2017 that are unable to be delivered on Valentine’s day will be delivered the following day on Wednesday the 15th of February 2017.

• If a delivery has been unsuccessful due to an incorrect delivery address or no one is there to receive them and it is unsafe to leave them there, the order will be re-delivered the following day Wednesday the 15th of February 2017 which will incur a re-delivery fee according to the suburb it is being delivered to. Additional charges may apply if the flowers have become damaged and they need to be re-made (due to heat, etc.)

• Due to increased courier costs an additional delivery surcharge of $5.00 will be added to the total cost of every order placed for delivery on Valentine’s Day, Tuesday the 14th of February 2017.

Delivery for Mother’s Day

• All orders received for delivery to Melbourne metropolitan business address are guaranteed to arrive by 5pm on Saturday 7th of May 2016.
• All orders received for delivery to Melbourne metropolitan residential address are guaranteed to arrive by 7pm on Saturday 7th of May 2016.
• Due to the high volume of orders placed for delivery on Mother’s Day we are unable to accommodate time specific deliveries or requests for preferred times.
• At the time of ordering it is the customer’s responsibility to ensure that the recipient’s name, address and phone number is complete and correct and that there is someone at this address to receive the flowers or that it is safe to leave the flowers at this address if there is no one there to receive them.
• Richmond Florist is unable to vary any orders placed for delivery on Sunday the 08/05/2016 after 9am AEST on Saturday 7th of May 2016.
• Richmond Florist is unable to cancel any orders placed for delivery on Sunday the 08/05/2016 after 9am AEST on Saturday 7th of May 2016.
• Richmond Florist cannot guarantee delivery on Mother’s Day 08/05/2016 of any orders placed after 4pm (AEST) Saturday 7th of May 2016. Orders placed after 4pm on Saturday 7th of May 2016 that are unable to be delivered on Mother’s day will be delivered on Monday 9th of May 2016.
• If a delivery has been unsuccessful due to an incorrect delivery address or no one is there to receive them and it is unsafe to leave them there, these are the following options:
1. Cancel the order and a cancellation fee will apply equal to 50% of the total order cost.
2. Re-deliver the order the following day which will incur a re-delivery fee according to the suburb it is being delivered to.
• Due to increased courier costs an additional delivery surcharge of $9 will be added to the total cost of every order placed for delivery on Mother’s Day, Sunday the 8th of May 2016.

Delivery for Funeral orders

Funeral orders are treated with the highest of priority at Richmond Florist. All funeral orders must be placed no later than 24 hours prior to the delivery date and the following information must be supplied in the Address Details or Special Instructions to ensure the order is despatched and delivered correctly and on time.
•    Full name of the deceased.
•    Name and address of the funeral home and the name and phone number of a relative is required.
•    The date and time of the funeral service.

Delivery to Hospitals/Nursing Homes

For flower delivery to hospitals and nursing homes, please supply the following information in the Address Details and/or Special Instructions:
•    Full Name, married or maiden?
•    Ward name or number, Campus e.g.: rehab, surgical
•    The name and address of the Hospital – Public or Private
•    Please specify if the recipient is a patient/resident or a staff member. Note: sometimes Doctors are also patients!
For flower deliveries to Hospitals and Nursing homes, Richmond Florist recommends sending flowers and gifts that are already arranged and self-contained in a container. Please note:
•    We do not recommend you send posies, bouquets or loose cut flowers as vase/container availability is usually limited.
•    Most hospitals do not allow plants in soil. Surgical patients are not allowed to receive plants.
•    Some hospitals do not allow flowers in intensive care or special care units. Please check prior to placing your order.

Delivery to Ships

Please allow 24 hours for the delivery to be processed, The following information must be supplied in the Address Details or Special Instructions:
•    Name of shipping line
•    Name of ship
•    Cabin number/deck number
•    Exact time of departure
•    Whether the recipient is a passenger or crew member

Delivery to Hotels

Please provide Richmond Florist with the following information in the Address Details or Special Instructions:
•    Hotel name
•    Expected arrival time at Hotel
•    Room name or number and the full street address of Hotel.
•    Please specify whether the recipient is a guest or staff member

Delivery on Public Holidays

Richmond Florist cannot guarantee delivery on Public holidays. Following is a list of the main Public Holidays in Melbourne:

New Year’s Day
Australia Day     January 26
Labour Day (VIC & TAS)
Good Friday/ Easter
Anzac Day     April 25
Queen’s Birthday (excl. WA)
Melbourne Cup Day (VIC metro only)
Christmas Day/Boxing Day     December 25 – 26

Gift Baskets

In the event that any of the flowers, chocolates, gifts and plush toys are unavailable at the time of ordering, Richmond Florist will substitute these with goods of equivalent or greater value. In most cases, the flower arrangements and hampers pictured represent the starting or base value. If you choose a higher value listed, your order will be increased in size/value compared to the image shown on the Richmond Florist website.
•    Orders for fresh fruit baskets must be placed 24 hours prior to the desired delivery date.
•    Cancellations or alterations to any order must be made within 24 hours of ordering.
•    Customer reports of damaged goods must be made within 48 hours from the date of delivery.

If you have any questions regarding your flower delivery please contact us on 03 9421 5558

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